RETURN POLICY
RETURN POLICY
Returns are gladly accepted as long has the item has not been opened or used.
Send us an email us at orders@musicalsaws.com and include your order number. We will issue a credit to your account within 5-7 business days of receiving the returned item. Customers are responsible for costs associated with return shipping.
TERMS OF USE
PRIVACY POLICY
SHIPPING POLICY
Processing & Tracking
Orders ship within 2–4 business days. A tracking number will be emailed once shipped.
Delivery Confirmation
Once a package is marked Delivered by USPS (or the selected carrier), responsibility transfers to the recipient.
Mussehl & Westphal is not liable for:
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Packages marked Delivered but not found
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Theft after delivery
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Misdelivery due to incorrect addresses provided at checkout
If a package shows as Delivered but is missing, please check with neighbors/household members, your mailbox area, building office, and your local post office, then submit a USPS Missing Mail Search. We can assist in opening a USPS case, but we cannot replace or refund delivered packages.
Lost in Transit (Before Delivery Scan)
If USPS cannot locate a package before it shows as delivered, we will assist with a claim and provide a refund or replacement once USPS confirms non-delivery.
Damaged Orders
If your order arrives damaged, contact us within 7 days with photos so we can help with a replacement or claim.
Incorrect Addresses
Orders shipped to incorrect or incomplete addresses provided at checkout are not eligible for replacement or refund.